Support Policy for Dotvector

At Dotvector, we are committed to providing our customers with excellent support to ensure they have the best experience using our products and services.

Dotvector provides support to our customers through the following channels:

• Email: Customers can reach out to us at info@dotvector.co with any questions or issues they may have. We aim to respond to all support inquiries within 24 hours.
• Help Center: We have a comprehensive help center with articles and FAQs to help customers troubleshoot any issues they may encounter.
• Chat: Customers can chat with our support team through our website

Our support team is available to assist with the following:

• Technical issues with the Dotvector platform
• Billing and account management inquiries
• General inquiries about Dotvector's features and functionality
• Assistance with onboarding and training

Please note that our support team is not able to provide assistance with the following:

• Custom development work or code modification
• Assistance with issues arising from the use of third-party integrations
• Assistance with issues arising from user error or lack of familiarity with the Dotvector platform

We strive to provide excellent support to all of our customers, and aim to resolve all issues in a timely and efficient manner. If you have any feedback or suggestions regarding our support policy, please don't hesitate to reach out to us at info@dotvector.co.